What Your Car
Actually Needs
This Season
A plain-language seasonal checklist — no upsells, no jargon. Just a calm mechanic with a clean rag pointing at the parts that matter.
The people who work
on your car
Three technicians. Combined 34 years of New England road experience. Every car gets a named technician, not a bay number.
Marcus Webb
Lead Technician & Diagnostics
Marcus reads a check-engine code the way most people read a weather report — calmly, with context. He spent six years at a dealership before joining Torque, where he could actually explain the repair to the person paying for it.
Keeps a pocket notebook of every unusual fault code he's seen. Ask him about the 2017 Subaru that stumped three shops.
Deb Kowalski
Brake & Suspension Specialist
Deb can tell a warped rotor from a caliper stick by the feel of the pedal before the car reaches the lift. She handles all brake inspections, brake fluid flushes, and the suspension work that makes winter driving honest.
Mounts every set of snow tires by hand — she doesn't trust the automated balancer on alloy wheels.
Ray Fontaine
Electrical & Diesel
Ray handles anything with a wire or a compression ratio. He's the reason Torque can service the fleet of delivery vans that keep three local businesses running through February. Diesel cold-starts are his specialty.
Grew up in Plattsburgh, NY. He's never once been surprised by a New England winter.
3,200+
Cars Serviced
17 yrs
In Business
< 24h
Most Turnarounds
100%
Written Explanations
What's included,
what can wait
Click any row to read a plain-language explanation of the service — what it does, when it matters, and when it can safely wait.
Essential
Safety-critical items only
$89
Enhanced
Full seasonal prep
$149
Premium
Everything + peace of mind
$219
Snow Tire Swap (mount & balance)Most Requested | Included | Included | Included |
Battery Load Test | Included | Included | Included |
Coolant Flush vs. Top-Off | Top-off only | Full flush | Full flush + system pressure test |
Wiper Blade Replacement | Included | Winter-rated blades | Winter-rated blades |
Brake Inspection | Visual inspection | Full caliper & rotor measure | Full caliper & rotor measure + fluid test |
Cabin Air FilterQuick Win | Not included | Included | Included |
Engine Air Filter | Inspect only | Inspect only | Replace if >20k miles |
Tire Pressure Adjustment | Included | Included | Included |
Undercarriage Salt Inspection | Not included | Included | Included |
Oil Change (if due) | If overdue | If within 2k miles | Included |
* All packages include a handwritten note clipped to your visor explaining every item completed and why. Prices are starting rates — final quote provided before any work begins.
The Seasonal
Maintenance
Checklist
A printable one-pager you can keep in your glove box. Covers winter prep, spring inspection, and the ten questions to ask any shop before saying yes to a repair.
- Winter-to-spring transition checklist (12 items)
- The "can it wait?" decision guide for 8 common repairs
- Questions to ask your mechanic — and what good answers sound like
- Tire pressure chart for New England temperature swings
Get the Checklist
We email it instantly. No follow-up unless you ask.
Your info stays with Torque. We don't sell data or share with third parties.
For the three vans
you can't afford to lose
A dead van at 5am isn't a maintenance problem — it's a revenue problem. Torque's fleet plan is built around the idea that your vehicles need to move, and we need to make that happen before your first delivery.
Fleet sizes served: 2–18 vehicles
From sole proprietors to regional distributors
< 6h
Avg fleet turnaround
98%
On-time return rate
0
Surprise invoices
7am
Fleet bay opens
Standard Customer
Per-vehicle booking
Fleet Account
Monthly retainer
Priority Bay Access | Not available | Included |
Pre-Season Fleet InspectionFleet Advantage | Per-vehicle booking | Block booking, one invoice |
Loaner Vehicle | Subject to availability | Guaranteed with 48h notice |
Diesel Cold-Start ServiceWinter Critical | Not available | Included |
Monthly Maintenance Report | Not available | Included |
Emergency Road Call (50mi radius) | Not available | Included, 1 call/month |
Seasonal Tire Storage | Extra charge | Included in plan |
Fleet accounts start at $299/month for up to 4 vehicles. Quoted individually above 4.
Talk to Ray About Fleet ServiceBook Your
Seasonal Service
Pick a date, tell us the vehicle and what you're after. We'll confirm within 2 hours and send a reminder the morning before. No deposit required.
We confirm within 2 hours
A real person checks availability and confirms your slot.
Drop off — no waiting required
Leave the car, take the shuttle or walk to the coffee shop two blocks down.
We call before we do anything unexpected
If we find something not on the original scope, you hear about it before we touch it.
Handwritten note on your visor
Every car leaves with a plain-language summary of what was done and why.
Request an Appointment
Still deciding?
Download the free checklist first.
Read it, understand what your car actually needs, then book when you're ready. No pressure.